Bailies Coffee Roasters’ Privacy Notice

Hello

At Bailies Coffee Roasters, we are committed to maintaining the trust and confidence of our visitors to our website.

In particular, we want you to know that Bailies is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

Your experience and your data is important to us, so in this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

With anything that we do, we are open and transparent so if there is anything that is unclear or you would like to know more, just get in touch.

What information do we collect about you?

We collect information about you when you sign up to our newsletters with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

To fulfill orders we need to know your name, e-mail address, telephone number and full delivery address and billing address. We store this information securely so that it makes your online shopping quick, and effective. It also allows us to contact you should anything untoward happen with your order.

At our checkout, we ask for your credit or debit card number, expiry and start date, issue number (if applicable) and security code. We ask for this each time and do not retain in accordance with current data protection legislation. We also ask for a despatch address if you require your order to be sent as a gift, or to a place of work.

We may also use the information we collect to occasionally notify you of site updates and also seasonal offerings through the year. If you would rather not receive this information, please tick the relevant field in the 'Your Account' section.

We strongly recommend that you do not email an order to us containing credit card information, because most email is sent un-encrypted and so is not secure. All our customer data held online is encrypted and held in a secure environment.

We use your information collected from the website to personalise your repeat visits to our website. Bailies Coffee Company Ltd. will not share your information for marketing purposes with other companies. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

Protecting our customers' financial information

When you place an order with your credit or debit card, it is done using a secure connection to our payment provider. We do not take or hold your credit card details. If you would rather not send your credit/debit card details over the Internet then please contact us and place your order over the phone by calling us on +44(0) 2890 771535.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

Important information about "cookies"

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive - and are required by our site so you can store items into your shopping basket. We have developed our site so that you can retain items in your shopping basket for another occasion even if you do not wish to buy at that time. We also use cookies, tracking pixels and related technologies to provide our services for Advertisers. Cookies are small data files that are served by our platform and stored on your device. They enable us to identify your device when you move between different websites and applications, so that we can serve targeted advertising to you.

Specifically, the AdRoll cookie we serve through the AdRoll platform for this purpose is named “__adroll”. We may also drop an additional AdRoll opt-out cookie if you opt-out as described below. We may also drop cookies from our Advertising Partners for the purposes described above. The Advertising Partner cookies dropped vary by Advertiser implementation.

Consent

We will always ask you whether you consent to be added to our marketing databases for things like e-newsletters. We will never automatically enroll you.

If we decide to change our privacy policy at any time, we will post those changes on this page so you are always aware of what information we collect and how we use it.

We recognize how important your online privacy is to you, so we offer the following options for controlling the targeted ads you receive and how we use your data:

You can opt-out of receiving targeted ads served by us: You can opt out of receiving targeted ads served by us or on our behalf by clicking on the blue icon in the corner of the ads we serve or by clicking here. Please note that, if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to execute this opt-out on each browser or device. If you opt-out we may collect some data about your online activity for operational purposes (such as fraud prevention) but it won't be used by us for the purpose of targeting ads to you.

You can opt-out of receiving targeted ads served by us or other advertising companies: You may use the NAI opt-out tool here, which will allow you to opt out of seeing targeted ads from us and from other NAI approved member companies.

We also comply with the Self-Regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA). You may opt out of receiving targeted ads from other companies that perform ad targeting services, including some that we may work with as Advertising Partners via the DAA website here.

We also adhere to the European Interactive Advertising Digital Alliance (EDAA) guidelines for online advertising and you may opt out via their Your Online Choices website.

Please note that when using the ad industry opt-out tools described above:

• If you opt-out we may still collect some data about your online activity for operational purposes (such as fraud prevention) but it won't be used by us for the purpose of targeting ads to you.
• If you use multiple browsers or devices you may need to execute this opt-out on each browser or device.
• Other ad companies’ opt-outs may function differently than our opt-out.
• Data retention
• We retain the identifiable data we collect directly for targeting purposes for 14 months, after which time we employ measures to de-identify the data by removing unique identifiers and truncating associated IP addresses.

Identifiable data collected for other purposes is held no longer than necessary for our business purposes or to meet legal requirements.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. Dependent on the nature of your request, we may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Storing your data

We apply technical, administrative and organizational security measures to protect the data we collect against accidental or unlawful destruction and loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against other unlawful forms of processing.

We retain the identifiable data we collect directly for targeting purposes for 14 months, after which time we employ measures to de-identify the data by removing unique identifiers and truncating associated IP addresses.

We commit to holding your data no longer than is necessary for the purpose(s) for which it is stored. This means that we commit to:

• Reviewing the length of time we keep personal data;
• Considering the purpose or purposes we hold the information for in deciding whether (and for how long) to retain it;
• Securely deleting information that is no longer needed for this purpose or these purposes; and
• Updating, archiving or securely deleting information if it goes out of date.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Google Analytics

When someone visits www.bailiescoffee.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Newsletters

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our Marketing department.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Other companies

Some of what we do and offer is done in partnership with other companies such as financing companies.  We will let them know about your order and share your name and contact details with them but they can’t contact you directly.  We will not share sensitive information or your payment details.

Companies we share your information with are:

• Grenke Financing – to provide financing to any financing applicants;
• Creditsafe – to provide credit references;
• Shopify – to process online sales;
• DPD – name and address for delivery purposes;
• Royal Mail – name and address for delivery purposes;
• DHL – name and address for delivery purposes;
• Mailchimp – for e-newsletter purposes;
• POWr - to help process wholesale enquiries;
• Best Currency Convertor - to help estimate currency conversions

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 16 May 2018.

How to contact us

Please contact us if you have any question s about our privacy policy or information we hold about you:

• by email (info@bailiescoffee.com)
• or write to us at:

Bailies Coffee Company Ltd.

Unit 1, 27 Stockman’s Way

Belfast BT9 7ET